Ceiba Adventures is very flexible with our deposit and payment policies. We have a guide line for all groups to try to adhere to. However, we fully understand with our current economy and trying to get all your friends and family together, money is always an issue. Ceiba works closely with each and every group and individual, always willing to “think outside the norm” to make things happen. Thank you and we look forward to being your Grand Canyon Outfitter!

Deposits

A deposit of 10% will reserve your rentals and services.

When to pay

10% deposit as soon as possible to secure your equipment.
50% of your estimated total is due 60 days prior to your launch date.
100%  payment is due 30 days prior to your launch date.

Single Day Rental Policies & Cancellations

Ceiba Adventures holds a credit card number for single day rentals & reservations – payment in full is required upon pickup. We require 24 hours notice for cancellation of a reservation or the credit card on file will be charged a $35 restocking fee.

After Hours Drop Off Fee (5:30PM – 7:00AM):

  • $20 Daily Rentals
  • $50 Multi-Day Rentals

Cancellations

Cancellations must be in writing and received by Ceiba.

  • Prior to 60 days from launch – payments will be refunded to the trip leader less a 3% administration fee of the subtotal due for the trip.
  • Between 60-31 days prior to launch – payments will refunded to the trip leader less the food pack fee, and a 3% administration fee of the subtotal due for the trip.
  • Between 30-15 days prior to launch – 50% of the subtotal due for the trip will be refunded to the trip leader or organizer.
  • Within 15 days prior to launch, if your reservation is cancelled, the only available refund will be for any shuttles not taken and Hualapai fees (if applicable).

Individuals Cancelling

In order to be refunded, an individual who can no longer go on the trip must submit to Ceiba written approval from the trip leader or organizer. Cancellations must be in writing and received by Ceiba.

Credit Cards

We gladly accept Visa, Mastercard and Discover for all payments.

Assumption of Risk

An Assumption of Risk form must be signed by each participant on the trip, prior to the launch date. Depending on your trip rental package, you can sign and submit your waiver forms below:

Whole Shabang! Package

Small Rental Package

Trip Insurance

We recommend that you purchase a travel protection plan to help protect you and your travel investment against the unexpected.

For more information on available plans or to enroll, go to travelexinsurance.com or contact Travelex Insurance Services at 800-228-9297 and reference location number 03-0185.

Travel Insurance is underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. W20

Damaged goods

We will keep a copy of your credit card on file for all equipment rentals. In addition Whole Shabang trips will be charged a $500 returnable deposit for row trips and $1500 for motor trips. You are responsible for any loss or damage to the equipment. A rate of $55 / hour will be charged to you for repairable damage, or your credit card will be charged the cost of replacement. Depending on the exact damage, an additional administrative fee will apply.

We look forward to hearing from you! Please feel free to contact us with any questions.

Spring Cactus Blooming in Grand Canyon Photo by: D. Centofanti

Spring Cactus Blooming in Grand Canyon
Photo by: D. Centofanti

Disclaimer

“Warranty does not cover normal wear and tear, misuse, accident, lightning, flood, hails storm, tornado, tsunami, volcanic eruption, avalanche, earthquake or tremor, hurricane, solar activity, meteorite strike, nearby supernova and other Acts of God, neglect, damage from improper or unauthorized use, incorrect line voltage, unauthorized use, unauthorized repair, improper installation, typographical errors, broken antenna or marred cabinet, missing or altered serial numbers, electromagnetic radiation form nuclear blasts, microwave ovens or mobile phones, sonic boom vibrations, ionizing radiation, customer adjustments that are not covered in this list, and incidents owing to an airplane crash, ship sinking or taking on water, motor vehicle crashing, dropping the item, falling rocks, leaky roof, broken glass, disk failure, accidental file deletions, mud slides, forest fire, riots or other civil unrest, acts of terrorism or war, whether declared or not, explosive devices or projectiles, (which can include, but may not be limited to, emissions of electromagnetic radiation such as radio waves, microwaves, infra-red radiation, visible light, UV, X-rays, alpha, beta and gamma rays, neutrons, neutrinos, positrons, N-rays, knives stones, bricks, spit wads, spears, javelins, etc.). Other restrictions may apply. Breach of these conditions is likely to cause unquantifiable loss that may not be capable of remedy by the payment of damages.”

JUST KIDDING! DID YOU ACTUALLY READ THIS?